Where do you ship to?
We currently ship to the United States and Canada.Can I buy Six Gldn in other countries?
Sorry, at the moment you can only buy direct from us at www.sixgldn.com.Can I buy Six Gldn on Amazon?
No, there are no authorized resellers of Six Gldn products on Amazon. We only provide refunds, returns and warranty for products bought on www.sixgldn.com.Does Six Gldn ship to PO Boxes or Military APO/FPO addresses?
Sorry, at the moment we don’t offer this service.What are your shipping fees & delivery times?
Within the US:
-Standard ground shipping is free on all orders over $75 after discounts.
-Orders under $75: $6
-Delivery 3-10 business days.
-Expedited UPS 2-day: rates applied at check-out. For 2-day shipping the order must be placed on a business day by midday EST to ensure 2-day delivery.Canada:
UPS Standard: rates applied at check-out. Delivery 3-7 business daysWhen will you ship my order?
Orders are processed within one business day Monday to Friday. If your order is placed after midday EST on a Friday it will ship the following Monday.
ORDERS & RETURNS
How can I check the status of my order?
You’ll receive email notifications when your order is received, shipped and delivered. If you haven’t received a confirmation email within 24 hours of placing your order please contact our Customer Service team for assistance.
Can I change or cancel my order after I make it?
Unfortunately once your order is placed we can’t amend or cancel it.
Can I track my order?
You’ll receive an email with online tracking information when your order has shipped.
I didn’t get a tracking number
Tracking information is sent once an order has shipped. It may be that your order has not yet shipped or try checking your spam folder.
I’m having a problem tracking my order
It can take up to 48 hours for couriers to update tracking details once an order has shipped. If your tracking number isn’t working, or nothing has been updated in over 48 hours please contact our customer service.
My parcel is missing
Please check your tracking information, with neighbours or around external areas of your home. If you still can’t find your parcel please contact us within 14 days of shipping and we’ll start an investigation. This can take up to 10 business days to conclude. Six Gldn cannot issue a refund for lost parcels if they are confirmed delivered with proof of delivery, or if a request is made to the courier to Leave in a Safe Place/With a Neighbour.
My order is damaged / wrong
If there’s something wrong with your order when you receive it please email firstname.lastname@example.org, including your order confirmation number in the subject title, and attach photos of the item.
Can I get a discount or promo code?
Make sure you sign up for our emails and you’ll automatically receive a 10% off code. We’ll also let you know about launches, special offers and exclusive sales.
Can I use more than one promo code per order?
Only one promo code is allowed per order.
What’s your return policy?
We hope you love your Six Gldn product, but if you’re not happy you can return it within 30 days of purchase for a refund or exchange. Contact our customer service team with your order number and the item you wish to return. If the item is opened we can only accept returns if you have used less than one third of the product.
Returns are processed within seven business days of receipt at our offices.
My package didn’t contain a return slip
Our packages don’t contain paper return slips. Simply email customer service with your order number and we’ll help you.
Do you refund shipping fees?
Sorry, we don’t refund shipping fees.
Do I pay return shipping costs?
You are responsible for paying shipping fees when returning items. We recommend using a trackable service for items over $50. If an item is lost in transit back to us we can’t issue a refund.
Can I exchange a product?
As long as it’s unopened we’re happy to exchange it for something else.
Can I return a gift?
Please contact our customer service team. If you’re unable to provide the receipt we may issue credit on a gift card to be used on the Six Gldn site.
How long does it take for refunds to be processed?
Please allow up to 10 business days for a refund to be credited to your original form of payment.